Comprehensive Training

Equip your team with the knowledge and skills needed to excel in insurance building.

Expert Guidance

Benefit from industry experts sharing valuable insights and best practices.

Interactive Learning

Engage in immersive learning experiences that enhance retention and application of key concepts.

Welcome to the Insurance Building Foundations by SheBuild

Are you a new employee in the insurance building industry or a builder looking to provide structured onboarding for your staff? Our course is designed to empower you with the necessary skills and knowledge to excel in insurance building. Join us to kickstart your journey towards success. Enrol now and unlock your full potential!

Meet Your Instructor

Megan Williams is the creator of Insurance Building Foundations. She’s spent the last decade deep in the insurance-repairs leading business development, building trade networks, and fixing messy workflows for builders across Australia. Megan is known for turning chaos into clean, repeatable systems.  She’s hands-on with leading job platforms like Loop Logics and Prime Ecosystem, and has helped builders lift margins, speed up cycle times, and simplify compliance without burning out the team. Through her SheBuild Consulting brand, she’s coached owners, coordinators and supervisors to streamline their systems, strengthen their teams, and deliver insurance repairs with confidence. Why learn from Megan? Because she’s been on the tools with your team inside your world, inside your email, in your job notes finding the bottlenecks and fixing them fast.  This course breaks down years of real-world experience into the core skills and systems you’ll need to launch your career in insurance building.

Course Curriculum

11 Chapters · 43 Lessons

  1. 1

    Welcome Section

    1. (Included in full purchase)

      WELCOME to Insurance Building Foundations by SheBuild

    2. (Included in full purchase)

      “Behind Every Great Team: The Power of a Killer Admin”

  2. 2

    Module 1: Understanding the industry

    1. (Included in full purchase)

      The role of insurance builders

    2. (Included in full purchase)

      How insurers, loss adjusters, and builders interact.

    3. (Included in full purchase)

      Assignment - Insurance Building

    4. (Included in full purchase)

      Key differences between general construction and insurance repairs.

    5. (Included in full purchase)

      Assignment – Understanding the industry

  3. 3

    Module 2: The Insurance Claim Lifecycle

    1. (Included in full purchase)

      Example of storm damage

    2. (Included in full purchase)

      From First Notification of Loss (FNOL) to Job Completion

    3. (Included in full purchase)

      Stakeholders and responsibilities at each stage.

    4. (Included in full purchase)

      Effective Team Communication

    5. (Included in full purchase)

      Common claim types (storm, flood, fire, impact, etc.).

    6. (Included in full purchase)

      Core claims

  4. 4

    Module 3: Job Intake & Triage

    1. (Included in full purchase)

      Gathering job details

    2. (Included in full purchase)

      Early communication

    3. (Included in full purchase)

      Assignment - Job Intake & Triage

  5. 5

    Module 4: Scope and Report Basics

    1. (Included in full purchase)

      Some basics of exterior building

    2. (Included in full purchase)

      What estimates look like

    3. (Included in full purchase)

      Site assessments and photos

    4. (Included in full purchase)

      What site assessments look like

  6. 6

    Module 5: Compliance & Risk

    1. (Included in full purchase)

      Licensing, insurances, and trade registrations.

    2. (Included in full purchase)

      Safety requirements and WHS responsibilities.

    3. (Included in full purchase)

      PPE in Construction

    4. (Included in full purchase)

      Assignment - PPE

    5. (Included in full purchase)

      Documenting compliance

    6. (Included in full purchase)

      Assignment - Compliance

  7. 7

    Module 6: Communication Essentials

    1. (Included in full purchase)

      Building strong insurer relationships.

    2. (Included in full purchase)

      Setting clear expectations with trades.

    3. (Included in full purchase)

      Assignment - Communication Essentials

  8. 8

    Module 7: Customer Experience in Insurance Building

    1. (Included in full purchase)

      Why empathy matters

    2. (Included in full purchase)

      Be the Queen/King of Customer Service

    3. (Included in full purchase)

      Handling complaints and conflict resolution.

    4. (Included in full purchase)

      Turning challenges into positive outcomes.

    5. (Included in full purchase)

      Assignment - Customer Experience

  9. 9

    Module 8: Who’s Who in the Zoo – Classifications in the Industry

    1. (Included in full purchase)

      Roles and where they fit

    2. (Included in full purchase)

      Assignment - Whos Who?

  10. 10

    Module 9: Insurance Building Lingo to Learn

    1. (Included in full purchase)

      House Building explained

    2. (Included in full purchase)

      Why lingo matters

    3. (Included in full purchase)

      Key acronyms & terms

    4. (Included in full purchase)

      Assignment - Lingo

  11. 11

    Module 10: Personal development in Insurance Building

    1. (Included in full purchase)

      The importance of TEAM

    2. (Included in full purchase)

      Grow. Adapt. Succeed.

    3. (Included in full purchase)

      Course Completion

What others are saying?

Real experiences from newcomers who took the leap into the insurance building industry, and from builders who use the course to fast-track their team’s training. These stories show how the Insurance Building Foundations course delivers practical results, saving time, building confidence, and creating stronger teams from day one.

”
I’d been applying for admin jobs with builders but didn’t know what insurers expected. After completing the course, I understood how the industry works, and I could speak confidently about job lifecycles in my interview. I got the role! 
Ashleigh W.

Admin 

”
Starting out in insurance repairs was overwhelming, there were so many systems and acronyms I didn’t understand. Megan’s course broke it down step by step, and I now feel confident navigating systems like Loop Logics. I landed my first role as a coordinator two weeks after finishing!
Thalia.

Student

”
I came from a carpentry background and wanted to move into supervision. The Insurance Building Foundations course gave me the knowledge I was missing especially around compliance, job closeouts, and insurer expectations. It fast-tracked my move into a supervisor role.
Ben.

Supervisor in training

”
This course is perfect for beginners. Megan explains everything clearly and uses real examples from live jobs, so it never felt like ‘theory only. I now have a good understanding of the job.
Jessica L.

Project Coordinator 

”
We now enrol every new starter into Megan’s course before they even start. It’s cut our onboarding time in half and ensures they understand the basics of insurance repairs before we invest more one-on-one training.
Brodie.

Operations Manager, QLD Insurance Builder

”
We used to spend months training juniors on Prime and insurance job lifecycles. Now they complete Megan’s course, and they hit the ground running. It’s freed up our senior staff to focus on jobs instead of constant training. 
Craig.

General Manager

Ready to Get Started?

Unlock the door to a successful career in insurance building. Enrol now and take the first step towards mastering insurance building.

$997.00

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